Refund policy
Returns
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Must include original packaging
- Must include receipt or proof of purchase
Important:
Returns sent back without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Select health and personal care items
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
Partial Refunds (If Applicable)
Partial refunds may be issued in the following cases:
- Items showing signs of use
- Opened media (CDs, DVDs, software, etc.)
- Items not in original condition, damaged, or missing parts not due to our error
- Returns received after 30 days
Refunds
Once your return is received and inspected, we will notify you via email regarding approval or rejection.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or credit card provider
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card company
- Contact your bank
If you still need assistance, contact us at: support@troopsmilitary.com
Sale Items
All sale or discounted items are final sale and are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange:
- Email: support@troopsmilitary.com
- Ship item to:
Troops Military Supply
4525 Victory Drive, Suite C
Columbus, Georgia 31903
Gifts
If the item was marked as a gift at purchase:
- You will receive a store credit for the value of the return
If not marked as a gift:
- Refund will be issued to the original purchaser
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If a refund is issued, return shipping may be deducted
For items over $75:
- Use a trackable shipping service
- Consider purchasing shipping insurance
We are not responsible for returns lost in transit.
Return Address
Troops Military Supply
4525 Victory Drive, Suite C
Columbus, Georgia 31903
